Privacy policy

This policy explains what personal information Which AI Sent (“we”, “us”) handles, why, and what you can do about it. Which AI Sent is operated by Tamitechs. If anything here is unclear, email info@whichaisent.com.

We handle information in two different roles, and this policy covers both:

• As a business ourselves: when you visit whichaisent.com, contact us, or become a customer.
• On behalf of our customers: when our tracking script runs on a customer’s website. There, the customer decides what is collected and why, and we process it for them. If you visited one of our customers’ websites, their privacy policy applies too, and they are your first point of contact.

1. Visitors to whichaisent.com

Our own site uses the same tracking script we provide to customers. It records:

• a random visitor ID and visit ID, stored in a first-party cookie and your browser’s local storage;
• the page that referred you, the page you landed on, and any campaign tags in the link (such as utm_source);
• whether you’re on a phone or a computer, and the time of the visit.

We don’t store your IP address, use advertising cookies, or build profiles for advertising. Our pages load fonts from Google Fonts, which means Google receives your IP address when your browser requests them.

2. When you contact us

If you use our contact form or email us, we keep what you send: your name, email, company, website, how you heard about us, and your message. We use it to reply, to talk with you about the service, and to understand where our enquiries come from. We don’t add you to a mailing list unless you ask us to.

Help chat

If you use the help chat on our site, the messages you type are sent to our AI provider (currently OpenAI; we may switch to Anthropic), which provides the model that writes the replies, and are kept in your browser for the current tab only. We don’t store chat conversations, but the provider may retain them for a limited period under its own policies. Please don’t enter passwords, access keys or sensitive personal information in the chat.

3. Customers

If you use Which AI Sent, we hold your account details (contact names and email addresses, company name, websites) and the settings you choose. We use these to provide the service, support you, and handle billing where it applies.

4. Data we process for customers

When a customer installs our script on their website, it collects the same visit information described in section 1 for that website’s visitors. When a visitor submits a form on that website, the script also sends us the name, email address, phone number and “how did you hear about us” answer they typed into it. Customers can also add or import lead records themselves, such as phone leads, booking status and job value.

We use this only to produce that customer’s attribution reports and dashboard. We don’t sell it, use it for advertising, combine it across customers, or use it for any purpose of our own. What each item is and how long it’s kept is listed on our data & tracking page.

5. Legal basis

Where laws such as the GDPR apply, we rely on our legitimate interest in running and improving our website and replying to enquiries, and on performing our contract with customers. For data we process on behalf of customers, the customer is responsible for having a lawful basis and giving any notice or obtaining any consent their local law requires.

6. Who we share it with

We use a small number of service providers to run Which AI Sent:

Provider	What for
Cloudflare, Inc.	Hosting, content delivery and our database
Google LLC	Web fonts on our own site
OpenAI, L.L.C. / Anthropic, PBC	The AI model behind the help chat (only what you type into the chat)

We may also disclose information if the law requires it, or to a buyer if the business is sold, in which case this policy would continue to apply. We never sell personal information and never “share” it for cross-context behavioural advertising as the California Consumer Privacy Act defines those terms.

7. Where it’s stored

Our database is hosted by Cloudflare in Europe. Requests are handled on Cloudflare’s global network, so information may pass through other countries on the way. Cloudflare protects transfers using standard contractual safeguards.

8. How long we keep it

• Enquiries: up to 24 months after our last conversation.
• Customer account details: for as long as the account is active, plus any period the law requires for business records.
• Data processed for customers: for as long as the customer uses the service. After an account closes, we delete it within 90 days unless the customer asks us to delete it sooner.

9. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, and to object to or restrict how we use it. To ask, email info@whichaisent.com. We’ll respond within 30 days and won’t treat you differently for asking.

If your request is about a website that uses our service, we’ll pass it to that business and help them respond. You can also contact them directly.

To stop our script from recognising you, clear cookies and site data for the website in question. Customers can also set the script to respect the Global Privacy Control signal.

10. Security

Data is encrypted in transit. Access to customer data requires a secret key, and each customer’s dashboard can only see that customer’s data. No system is perfectly secure. If a breach affects your information, we’ll tell the affected customers and, where required, the authorities.

11. Children

Which AI Sent is a business service and isn’t directed at children under 16. We don’t knowingly collect their information.

12. Changes

If we change this policy, we’ll update the date at the top. If the change is significant, we’ll tell customers by email before it takes effect.

13. Contact

Which AI Sent, operated by Tamitechs
info@whichaisent.com